Q. WHEN WILL I RECEIVE MY ORDER?
A. ITEMS ARE SHIPPED WITHIN 2-7 DAYS. CUSTOM ORDERS 3-5 DAYS.
Q. WHAT FORMS OF PAYMENT ARE ACCEPTED?
A. VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER VIA PAYPAL. WE DO NOT ACCEPT PERSONAL CHECKS OR MONEY ORDERS.
Q. WHAT OTHER WAYS CAN I CONTACT ASHES OF PHOENIX?
A. [email protected], (718) 635-3611 mon-fri hours: 10am-5pm, or the contact button.
Q. RETURNS/EXCHANGES
A.RETURNS AND EXCHANGES ARE ACCEPTED, ITEMS MUST BE IN NEW/UNWORN CONDITION. YOU ARE RESPONSIBLE FOR RETURN SHIPPING. FOR RETURNS THERE IS A $5 RESTOCK FEE SO THAT WILL BE DEBDUCTED FROM YOUR REFUND.
Q. SHIPPING
A. DOMESTIC ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL. THIS DOES NOT INCLUDE A TRACKING NUMBER UNLESS REQUESTED (EXTRA COST)
Q. I LIVE IN THE NYC AREA CAN I PICK UP MY ORDER?
A. THIS IS AN ONLINE STORE ONLY. HOWEVER IF YOU WOULD LIKE TO MEET IN THE MANHATTAN OR BROOKLYN AREA SEND EMAIL BEFORE PURCHASE. ALL ORDERS ARE TO BE PAID FOR ONLINE IN ADVANCE. THIS *INCLUDES PINS ONLY* OTHER MERCHANDISE HAS TO BE SHIPPED. SHIPPING COSTS ARE STILL INCLUDED BECAUSE THIS IS A EXTENDED SERVICE.
Q.I WOULD LIKE TO USE YOUR PINS IN A PHOTO SHOOT,FASHION SHOW...ETC
A. SEND OUT A EMAIL ABOUT THE DETAILS @ [email protected]